CRUISE RESERVATIONS KTC

Also beware of Cruise Reservations KTC. They contacted us by phone and had our Cruise ID number, date of embarkation, and ship name and claimed to be representing the cruise line. They claimed they needed a down payment and docking fee, which would be separately billed, all by the same deadline that the cruise line expected final payment. These folks are very sophisticated, we had two billings on our credit card, one to Cruise Reservations KTC ($640) and one to the cruise line ($350). They assured us that the total amount would be deducted from our total balance owed. It wasn't until we were texted a week later by the cruise line and the $640 wasn't deducted that we suspected some kind of scam.

I had a charge on my credit card from KTP Reservations. Per speaking with Cruise Line they did not know anything about this.

I was scammed by KTC also! 2 charges for the same cruise. When I called to protest, they became very angry and kept increasing the price of the cancelation fee. They said my credit card would be refunded but of course it never was.

I Googled a phone number for Celebrity Cruise Lines, and called a number, based on my search, that I thought was Celebrity Cruise Lines. The person that answered asked for my name, booking number, and I believe address and date of birth. They looked up my account (apparently fraudulently) and told me that I still needed to pay port and gratuity fees and that if I paid right then, that I would receive a 30% discount. Since I was confident that I had not already paid the gratuity fees, this seemed legitimate. They had me provide my credit card information and charged me $879.21. They even sent me a verification email, but then I noticed that it showed their company as Cruise Reservations KTC. I became suspicious, so I looked up Cruise Reservations KTC, and found a lot of online searches that indicated that this is a scam company that have done the same thing to many others. I then did another search for the Celebrity Cruise Line phone number, and this time, I was sure that I had called the correct number, but the recording indicated that Celebrity Cruise Lines was closed and to call back during normal business hours. I then became very nervous and called my credit card to stop the payment. They said that we needed to wait until after the charge posted. I called back the original number that I was charged from, and told them that I wanted to cancel whatever they charged me for. They questioned why I wanted a refund and said that they were just providing a service for the cruise line and that it is typical for it to show that the charge is from Cruise Reservations KTC, rather than Celebrity Cruise Lines. I told them that I didn't have confident that they were a legitimate company representing Celebrity Cruise Lines and that I wanted them to cancel the transaction immediately. A short time later, I was that the charge hit my account, so I submitted a dispute with my credit card company. As it stands right now, my account shows a charge and a possible reversal, but they are both pending at this time. This company definitely misled me (and many others) into believing they were part of the cruise lines and I read that they have done this to many people from all different cruise lines. I called Celebrity Cruise Lines today, to verify that there wasn't any activity on my cruise account, and they stated that there was no activity, and that only myself or Costco (who I used as a travel agency) could pay fees, such as what this company claimed they were doing.